“Over 94% comfort”: Russian prisons are among the leaders of state institutions in terms of “quality of service”

The Federal Penitentiary Service of Russia took third place in the rating of customer-oriented federal agencies. The service index was 94% out of a possible 100%.

This is reported by The Moscow Times.

The rating was prepared by the Analytical Center under the Government of Russia based on the level of user satisfaction, the share of undelivered services, violation of deadlines, and the frequency of IT system failures.

The leaders of the rating were the Russian Ministry of Finance and the Federal Tax Service with an index of 98%. Rosregister took second place with a result of 96%, and the Federal Treasury took fourth place with an index of 93%.

The average customer-centricity score among 62 agencies was 74%. 33 institutions were below the average, while 28 demonstrated higher results.

In August 2025, the Russian government adopted a resolution on the construction of 11 new pre-trial detention centers for 11,230 places, 14 high-security buildings, and the reconstruction of 4 more facilities. Funding for the federal program for the development of the penal system was increased from 105 billion rubles to 359.2 billion rubles, and its term was extended until 2035.

The government cited the exceeding of filling limits in a number of regions as the reason for this decision, including Moscow, Moscow Oblast, Tatarstan, Khanty-Mansi Autonomous Okrug, Karelia, Krasnodar and Stavropol Territories, and Crimea.

Also in the spring, a section with statistics on the consideration of criminal and administrative cases over the past 20 years disappeared from the website of the Judicial Department of the Supreme Court of Russia. The department explained this by saying that “access is closed because regulatory acts are changing.”

Journalists and human rights activists used this data to analyze the dynamics of verdicts in cases of “high treason”, “fake news” about the army, sabotage, and “justification of terrorism”, the number of which increased after the start of Russia’s full-scale invasion of Ukraine.

As we recall, public discontent is growing in Russia amid the protracted war against Ukraine , economic hardship, and restrictions on internet access. Vladimir Putin’s approval rating has fallen to 65.6%, the lowest level since the start of the war.

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